Question 1

Does it cost anything to use ZimVenues?

Accepted Answer

No. Searching, sending requests and confirming a booking are free for planners. There are no booking or service fees. Venues pay us a 10% commission once a booking is confirmed.

Question 2

How do I book a venue?

Accepted Answer

Open a venue, choose your date, guest numbers and space or package, and send a request. No account is needed. The host replies by email or phone, often with a written quote you can confirm in one tap.

Question 3

How quickly will the venue reply?

Accepted Answer

Most hosts reply within 24 hours. Each listing shows the host's typical response time, and fast responders rank higher in search.

Question 4

How do I pay for my booking?

Accepted Answer

You pay the venue directly, using the method and deposit they agree with you. ZimVenues never takes payment from planners.

Question 5

Can I visit the venue before I book?

Accepted Answer

Yes. Ask for a site visit in your request message, or reply to the host once they contact you.

Question 6

What if I need to cancel or change my date?

Accepted Answer

Every listing shows the venue's cancellation policy (Flexible, Moderate or Strict). Contact the host directly to change or cancel. They'll apply their policy.

Question 7

What do the Verified and Supervenue badges mean?

Accepted Answer

Verified means our team has checked the venue's business details. Supervenue is awarded automatically to verified venues with excellent reviews, several confirmed bookings and fast replies.

Question 8

How much does it cost to list my venue?

Accepted Answer

Listing is free. You only pay a 10% commission on bookings that are confirmed through ZimVenues. There are no monthly fees.

Question 9

What photos do I need?

Accepted Answer

High-quality photos only: at least 1600 x 1000 pixels, well lit, sharp and uncropped. Show the whole room, the room set up for an event, and the outside and entrance. Add at least five.

Question 10

How do I get the Verified badge?

Accepted Answer

From your dashboard, open Verification & badges and submit your business details. Our team reviews every request by hand.

Question 11

Can I set my own house rules?

Accepted Answer

Yes. Write your own rules in the Facilities & rules tab, or start from our suggested rules and edit them to suit you.

Question 12

How do I manage availability?

Accepted Answer

Use Availability on each venue in your dashboard to block dates, for the whole venue or for individual spaces.

Question 13

How do I pay ZimVenues' commission?

Accepted Answer

On the 1st of every month we email you an invoice for last month's confirmed bookings. Pay ZimVenues directly by bank transfer within 14 days, quoting the booking reference for each line. There's no online payment on the site.

Question 14

What happens if an invoice isn't paid?

Accepted Answer

We send a friendly reminder after a week. If an invoice is still unpaid 30 days after it was sent, the listings on that invoice are put on hold and hidden from planners until payment arrives. We email you whenever a hold starts or ends.

Question 15

How do I get a hold lifted?

Accepted Answer

Pay the amount shown on your invoice or in the hold email. Once our team records the payment, the hold is lifted and your listing goes live again.

Question 16

How do I send proof of payment?

Accepted Answer

In your dashboard, open Invoices and choose Upload payment proof. Tick the lines you paid, add the amount and attach your bank transfer receipt (PDF or photo). Our team checks it, marks the lines paid and lifts any hold that is cleared.

Question 17

Can I download my invoice as a PDF?

Accepted Answer

Yes. Every invoice in the Invoices tab has a PDF button with your references, totals and our bank details.

Question 18

Where can I see what I owe?

Accepted Answer

Your dashboard shows commission invoiced and paid, and the Invoices tab lists every invoice with its references and our bank details.

How can we help?

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Frequently asked questions